FAQ
How do I apply?
You can apply online here. Admittance to the Trade Program is contingent upon a complete application.
After your application has been processed, you will receive a confirmation email containing a personal discount code that can be used immediately.
How do I place an order with my Trade Program discount?
Placing an order with your Designer Trade discount is simple! Just log into your account and apply your personal discount code at checkout. Orders and quote requests can also be made via WhatsApp. Please allow up to 24 hours for a response or feedback.
Is there a minimum order quantity?
There is no minimum order quantity or order amount necessary to receive your discount.
How do I get in touch for my questions?
Enjoy access to elevated and expedited support through our newly dedicated concierge service, on hand to provide streamlined communication to seamlessly and efficiently address your needs.
Email: tradeprogram@jakartacarpets.com
WhatsApp: +62 821 2134 3576
Are samples available?
Rug samples are available for a fee, and refunds will be issued, per our standard return process, if samples are returned within 30 days. Returns on rug samples are free when qualified for Tier 3 benefits. Please contact us by email (tradeprogram@jakartacarpets.com) or WhatsApp (+62 821 2134 3576) with any sample questions. Some exclusions apply.
What are the program's benefits?
🥉 Brass
Calendar year spend (1st Jan - 31 Dec) < Rp 100.000.000
- 15% off every purchase
- Dedicated concierge
- Exclusive content
- Free samples
🥈 Silver
Calendar year spend (1st Jan - 31 Dec) between Rp 100.000.000 - Rp 300.000.000
- 20% off every purchase
- Dedicated concierge
- Exclusive content
- Free samples
🥇 Gold
Calendar year spend (1st Jan - 31 Dec) > Rp 300.000.000
- 25% off every purchase
- Dedicated concierge
- Exclusive content
- Free samples
How do I retain my tier status?
Designer Trade tiers are evaluated by annual spending from January 1 to December 31, meaning the more you spend, the bigger the benefit. To retain your current status or advance your status, you will need to spend as much or more than you did the year before.
Have other questions?
Contact us on WhatsApp here.